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Terms of Use

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1. Acceptance of Terms#

TARA is provided to You (the User) by Adya Health Pte. Ltd., with its official address at #14-04 SBF Center, 60 Robinson Rd, 068914, Singapore ("Adya Health," "we," or "us"). These Terms of Use ("Terms") govern your use of the Websites and Mobile Apps owned and operated by Adya Health, and of our Service(s). By accessing or using the Service(s), you consent to adhere to these Terms. If you do not agree to these Terms, please do not use the Service(s).

These Terms should be read together with our Privacy Policy, which describes how we collect, use, share and secure your personal information. If you download one of our Mobile Apps, your use of that app is also governed by our End User License Agreement; where the two conflict regarding the app, the End User License Agreement prevails.

2. The Services#

These Terms apply to the following Websites and Mobile Apps:

3. Medical Disclaimer#

The Service(s) are intended to support, not replace, the relationship between you and your healthcare providers. Content, insights, reminders, scores and recommendations provided through the Service(s), including those generated by artificial intelligence or machine learning, are for informational and care-support purposes only and do not constitute medical advice, diagnosis or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition, medication or treatment. Never disregard professional medical advice or delay seeking it because of something you have read or received through the Service(s). Do not start, stop or change any medication or treatment based on the Service(s) without consulting your healthcare provider.

Use of the Service(s) does not create a doctor-patient or other healthcare provider relationship between you and Adya Health. Insights generated by the Service(s) may be incomplete or inaccurate and should be reviewed by a qualified professional before being relied upon.

The Service(s) are not for emergencies. If you think you may have a medical emergency, call your doctor or your local emergency number (for example, 911 in the United States or 995 in Singapore) immediately.

4. Eligibility#

The Service(s) are not intended for children under the age of 16. If you are under the age of 16, please do not use the Service(s) or submit any personal information through them. If you have reason to believe that a child under the age of 16 is using the Service(s), please contact us and we will endeavor to terminate the child's account.

5. Enterprise Accounts#

In some cases an administrator may create an account on the behalf of an "End-User." In such cases the administrator, who may be your Employer or an Adya Health Authorized partner, is our "Customer." An End-User's use of the Service(s) may also be subject to the Customer's policies, if any. Our Customer must have the authority to act on behalf of the End-User and to consent to these Terms on their behalf.

6. License and Restrictions#

6.1 You're granted a non-transferable, non-exclusive and non-sub-licensable permission to access and use the Service(s) in accordance with these Terms. All rights that aren't explicitly conferred to You are retained by Adya Health.

6.2 It's prohibited to share access to the Service(s) with outsiders without prior written approval from Adya Health. Furthermore, you are forbidden from commercializing, leasing, or distributing the Service(s) in any form.

6.3 Actions like reverse engineering, translation, disintegration, decompilation, adaptation, or any endeavor to access the Service(s)' foundational code, either in whole or part, are strictly forbidden without prior written consent from Adya Health.

6.4 Intellectual property markers must remain intact. Non-adherence to the duties in this section, as well as attempts of such violations, might lead to legal actions and potential penalties.

7. User Content#

The Service(s) may enable you to generate, submit, exhibit, or share content, including text, videos, photos, graphics, remarks, or other materials ("Content"). This Content might be accessible to other users and possibly through third-party platforms. When submitting any Content, you affirm that:

  1. Your Content doesn't infringe upon the intellectual property rights, like copyrights, patents, trademarks, or any other proprietary rights of third parties.
  2. You either own the Content or possess the requisite licenses and permissions to permit its use as described in these Terms.
  3. All identifiable individuals within your Content have granted consent for their likenesses to be included and utilized as outlined in these Terms.
  4. Your Content is truthful and not intended to deceive.
  5. Your Content isn't a form of unsolicited promotions or advertisements.
  6. It does not contain content that's obscene, violent, defamatory, or otherwise deemed inappropriate by us.
  7. It complies with relevant laws and regulations, and respects privacy and the publicity rights of others.
  8. It doesn't violate laws regarding child protection or target minors in harmful ways.

In addition, the following are not allowed on the Service(s):

  • Harassment & cyberbullying: content that threatens individuals, or that targets an individual with prolonged or malicious insults based on intrinsic attributes.
  • Hate speech: content promoting violence or hatred against individuals or groups based on Age, Caste, Disability, Ethnicity, Gender Identity and Expression, Nationality, Race, Immigration Status, Religion, Sex/Gender, Sexual Orientation, Victims of a major violent event and their kin, or Veteran Status.
  • Misinformation: misleading or deceptive content with serious risk of egregious harm, such as promoting harmful remedies or treatments, technically manipulated content, or content interfering with democratic processes.
  • Spam, deceptive practices & scams: including content whose main purpose is to trick others into leaving the Service(s) for another site.

Please report any objectionable or abusive content to us at contact@adya.care. We act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content. Misuse of the Service(s) contrary to this section could lead to the revocation of your usage privileges or other legal repercussions.

8. Privacy and Data#

Our handling of your personal information is governed by our Privacy Policy. You also understand that we might intermittently gather technical details regarding your device, its operating system and application software. This collection aids in product assistance and enables software enhancements, and will always be used in a format that won't disclose your identity.

9. Communications#

We will send you announcements related to the Service(s) on occasions when it is necessary to do so. Generally, you may not opt-out of communications which are not promotional in nature. You can opt out of marketing communications by following the instructions contained in the emails you receive or by contacting us at contact@adya.care. Text messaging is governed by our SMS Terms.

10. Third-Party Sites and Terms#

The Service(s) contain links to other websites that are not owned or controlled by Adya Health, and we are not responsible for the practices of such websites or third parties. These Terms must not be construed as overruling any third-party stipulations; while using the Service(s), adherence to any relevant third-party terms is essential.

11. Intellectual Property Rights#

If a third party alleges that the Service(s), or your use of them, breaches the third party's intellectual property rights, Adya Health will assume exclusive responsibility for investigating, defending, settling, and resolving any such claims of intellectual property rights infringement.

12. Warranty#

12.1 We strive to keep the Service(s) free of spyware, trojans, viruses, or other malicious software, and in sync with the latest hardware and firmware updates. However, you're not entitled to demand these updates, and we hold the discretion to alter the technical criteria whenever deemed necessary.

12.2 No assurance is extended for the Service(s) if they are non-operational on a device, have been tampered with, mishandled, wrongly integrated with other software or hardware, or impacted by any other external factors outside Adya Health's control.

12.3 Please report any identified defects to us using the contact details below. If a defect is validated, Adya Health retains the right to either rectify the malfunction or provide an alternative solution.

13. Liability#

13.1 Adya Health's liability for breaches or tortious actions is confined to instances of deliberate intent or gross negligence. However, in scenarios where fundamental contractual obligations are violated, our liability extends to mild negligence. Regardless, any liability is restricted to predictable and typical contractual damages. The aforementioned limitation doesn't encompass harm to life, physical injury, or health.

13.2 Adya Health assumes no liability for damages resulting from non-compliance with the obligations outlined in Section 6 of these Terms. Although we will do our best to protect your data, we cannot guarantee the security of data transmitted to the Service(s), and any transmission is at your own risk.

14. Indemnification#

You agree to indemnify, defend and hold harmless Adya Health, its affiliates, and their respective officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your breach of these Terms; (b) Content you submit through the Service(s); (c) your violation of any applicable law or the rights of any third party; or (d) your misuse of the Service(s).

Adya Health reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of that claim. This section does not apply to the extent a claim arises from Adya Health's own negligence or wilful misconduct.

You represent and warrant that You are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; and that You are not listed on any US Government list of prohibited or restricted parties.

16. Termination#

These Terms remain in effect unless terminated either by you or Adya Health. Non-compliance with any of these Terms will result in automatic termination of your right to use the Service(s), with no prior notification from Adya Health. Accounts featuring objectionable content, or that develop a reputation among users of being abusive, will be removed. You may stop using the Service(s) or delete your account at any time.

17. Changes to These Terms#

Adya Health has the discretion to update these Terms at any time. When we do, we will revise the updated date at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the Service(s) following the posting of any change constitutes your acceptance of it. You can choose to discontinue use of the Service(s) if you do not accept the modified Terms.

18. Applicable Law#

These Terms are governed by the laws of Singapore excluding its conflicts of law rules.

19. Dispute Resolution#

Informal resolution. Before starting any formal proceeding, you agree to first contact us at contact@adya.care with a written description of the dispute. Both parties will attempt in good faith to resolve the dispute within thirty (30) days of that notice.

Courts. If the dispute is not resolved informally, it shall be subject to the exclusive jurisdiction of the courts of Singapore.

Exceptions. Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction, or from bringing an individual claim in a small claims court where eligible.

Consumer rights. Nothing in these Terms limits any rights you may have under mandatory consumer protection laws of the country in which you reside that cannot be waived by contract.

20. Miscellaneous#

20.1 Should any clause of these Terms become non-enforceable or void, it will not compromise the validity of the other terms. Any void clauses will be superseded by enforceable terms that most closely match the original intent.

20.2 Side agreements, modifications, and revisions are only recognized if they are documented in writing.

21. Contact Us#

If you have any questions about these Terms, you can reach out to us at contact@adya.care or call us at +65 6028 9810 / +65 8034 4011. We are available to answer your calls 9.30 am – 5.00 pm Monday to Friday (excluding Public Holidays in Singapore).